Shipping Policy

How freight is priced

Freight on wellness equipment varies a great deal depending on what you buy and where it is going, so we calculate it properly rather than charging a flat rate. Every product is assigned a freight class, and your delivery postcode falls into a freight band. Your freight charge is worked out from that combination.

You can estimate freight before you buy: enter your postcode on any product page or in the cart and we will show the calculated charge for your area. The final freight figure is calculated at checkout from your delivery address and is included in your order total. All freight charges are shown in Australian dollars and include GST.

Oversized items quoted separately

Some oversized items cannot be rated automatically. Where a product page states that freight is quoted separately, we will contact you after you order to arrange delivery and confirm the freight cost.

Postcodes without a set rate

A small number of postcodes do not have a set freight rate. If yours is one of them, we will contact you to confirm the freight for your address rather than charging a guess.

If freight was under or over charged

We make every attempt to keep freight charges correct and accurate. If the freight on your order was under charged or over charged, we will contact you with the correct pricing for freight and delivery. In our experience this is most common for deliveries to Western Australia, the Northern Territory and Tasmania.

How large equipment is delivered

Red light therapy beds, saunas, ice baths and other large equipment are delivered by freight consignment. Dispatch timing depends on the product and your location and is confirmed with you once your order is placed. You will receive a confirmation email when you order and a shipping status email when your order is on its way.

Door to door, ground floor delivery

Delivery is door to door only. Door to door means delivery to a ground floor entrance and does not include stairs, lifts or difficult access. Any other delivery requirements must be pre-arranged with ZUA Health and may incur additional charges, so please talk to us before you order if access at your property is not straightforward.

Please be home for your delivery

Freight consignments need someone at the address to receive the goods. A re-delivery fee will be charged if you are not home to receive the delivery, so if your plans change, let us know as early as you can.

Pickup from our Underwood showroom

Pickup can be arranged from our showroom at Unit 1, 2 Darnick Street, Underwood QLD 4119. Contact us when you order, or call 0419 347 492, and we will confirm collection with you.

Damaged in transit

Large equipment is well packed, but freight is not always gentle. If your delivery arrives damaged, here is what to do:

• Inspect the packaging and the goods when they arrive.
• If you can see damage, photograph the packaging and the affected areas before unpacking any further.
• Contact us as soon as possible with your order number and photos, and we will work with you and the carrier to put it right.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy limits your rights under it.

Questions? If you are unsure about freight to your address, access at your property or anything else on this page, please contact us, call 0419 347 492 or email info@zuahealth.com.au and we will sort it out before you order.