Communication preferences

How ZUA Health contacts you

We send two kinds of messages: service messages about your orders and your account, and marketing email you have chosen to receive. This page explains the difference, what you can opt out of, and how to change your preferences at any time.

Service messages we always send

Some emails are part of running your order or your account. These are transactional messages, not marketing, and we send them to every customer:

• Order confirmation: sent when your payment is received, with your order number and a summary of your purchase.
• Shipping updates: sent when your order ships. If your item is oversized and freight is quoted separately, or we do not have a set freight rate for your postcode, we will also contact you to confirm freight and arrange delivery.
• Account and security messages: the set-password link created from your checkout details, password reset emails and other messages needed to keep your account secure.
• Warranty and product messages: important information about equipment you have purchased, including anything relating to your warranty record.

You cannot opt out of these messages while you have an order in progress or an active account, because we need them to deliver your goods, protect your account and honour your warranty. They are limited to what is necessary and are never used to send you offers.

Marketing email is opt-in only

We only send marketing email, such as new product announcements or offers, where you have given us your consent, in line with the Spam Act 2003 (Cth). Every marketing email we send:

• clearly identifies ZUA Health as the sender, with our contact details,
• includes a working unsubscribe link, and
• stops once you unsubscribe. We action unsubscribe requests promptly, and in any case within 5 business days as the Spam Act requires.

Unsubscribing from marketing does not affect service messages about an order you have already placed or an account you hold. You will still receive your order confirmation, shipping updates and security emails.

How to change your preferences

You can opt out of marketing email, or opt back in, whenever you like:

• Unsubscribe link: click the unsubscribe link at the bottom of any marketing email. This is the fastest option.
• Email us: write to info@zuahealth.com.au from the address you want removed and we will update your preferences for you.
• Contact form: send us a message through our contact page and tell us what you would like to receive, or stop receiving.

If you are not sure which address we hold for you, include your order number and we will check.

Updating your contact details

If you have an account, you can sign in at My Account to see your orders, your saved addresses and your equipment with its warranty dates and documents. If your email address or phone number changes, contact us on 0419 347 492 or at info@zuahealth.com.au and we will make sure the details we hold for you are up to date.

If you ordered as a guest and your contact details change before your order is delivered, contact us as soon as possible on 0419 347 492 or at info@zuahealth.com.au so the right details are on your order.

Your privacy

We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and we only use your contact details for the purposes described in our Privacy Policy. That policy also explains how to access or correct the information we hold about you.

Questions?

If anything on this page is unclear, or you want to check exactly what you are subscribed to, get in touch through our contact page, email info@zuahealth.com.au or call 0419 347 492 and we will sort it out.