Privacy Policy

ZUA Health operates zuahealth.com.au, an Australian retailer of wellness equipment and supplements. We handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. In short: we collect only what we need to serve you, we do not sell, rent, loan or trade your personal information to anyone, and you can ask us at any time what we hold about you.

What personal information we collect

Where it is reasonable and practicable, we collect your personal information directly from you. Depending on how you deal with us, that includes:

• Checkout and orders: your name, email address, phone number, and billing and delivery addresses. Your delivery postcode is also used to calculate freight.
• Accounts: the same details plus saved addresses, your order history, and your equipment with its warranty dates and documents, all visible in your account. An account is created or linked automatically from your checkout details with a set-password link, and you can also order as a guest.
• Contact and price-match forms: your name, email, phone number and message.
• AI Wellness Advisor: the messages you type into the advisor chat.
• Live chat: the conversation you have with our team when you choose to open the live chat widget.
• Phone, email and showroom: whatever details you give us when you call, email or visit.

Payment card details go directly to our payment processors. ZUA Health never sees or stores your full card number.

Our products are general wellness equipment, not medical devices, and we do not ask you for health information. If you choose to share health details in a chat or an enquiry, we use them only to answer that enquiry. Nothing on this site is medical advice.

If we ever receive information about you from someone other than you, we take reasonable steps to make sure you know we have it.

Why we collect it

• To process, deliver and support your orders, including calculating freight from your delivery address and arranging delivery.
• To create and manage your account and keep warranty records for your equipment.
• To answer enquiries, price-match requests and chat conversations.
• To keep the site secure and prevent fraud and spam.
• To meet legal obligations, including tax and consumer law record keeping.
• With your consent, to send you marketing emails.

Marketing emails

Consistent with the Spam Act 2003 (Cth), we only send marketing email with your consent, we always identify ourselves as the sender, and every marketing email contains a working unsubscribe link. You may unsubscribe from our mailing lists at any time, either through that link or by contacting us. Transactional messages, such as order confirmations, shipping-status updates and account security emails, are not marketing and are always sent.

Third-party services we use

We share personal information only with service providers that need it to do a job for us. Each operates under its own privacy policy:

• Stripe: processes card payments.
• PayPal: an alternative payment method.
• Zip: buy now, pay later, where offered.
• Google (Gemini): our AI Wellness Advisor sends your chat messages to Google's Gemini service to generate replies. Please do not type anything into the advisor that you would not want processed by Google.
• tawk.to: provides our live chat, which loads only when you open it.
• Google reCAPTCHA: protects our forms from spam and abuse.
• YouTube: hosts the product videos embedded on some pages.

Overseas storage and processing

Some of the providers we rely on store or process data outside Australia. This applies to categories of provider including website hosting, payment processing, the AI service behind the Wellness Advisor, live chat and embedded media. Where your personal information is handled overseas, we take reasonable steps to ensure it is treated consistently with the Australian Privacy Principles.

Cookies

ZUA Health itself sets essential cookies only: a cart token so your cart follows you, a sign-in session cookie, and a security cookie that protects forms. We do not run advertising trackers. Third-party services such as PayPal, YouTube, tawk.to and reCAPTCHA may set their own cookies when you use them.

Security

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. Payment card numbers are never held on our systems.

How long we keep your information

We keep records for as long as they are needed for order, warranty, tax and dispute purposes. Because warranties on our equipment can run for several years, the records linked to your purchase are kept for at least the life of that warranty. When your personal information is no longer needed for the purpose it was collected for, we take reasonable steps to destroy it or permanently de-identify it.

Access and correction

You can ask for a copy of the personal information we hold about you and ask us to correct anything that is inaccurate, out of date or incomplete. Signed-in customers can view and update their details and addresses in their account at any time. Otherwise, contact us using the details below; we do not charge you for making a request and we will respond within a reasonable time.

Complaints

If you believe we have mishandled your personal information, please contact us first and tell us what happened. We will look into it and reply to you. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always published on this page, and a copy is available free of charge on request. This policy was last updated on 4 August 2026.

How to contact us

ZUA Health, Unit 1, 2 Darnick Street, Underwood QLD 4119. Phone 0419 347 492. Email info@zuahealth.com.au.

Questions? If anything in this policy is unclear, or you want to know exactly what we hold about you, reach us through our contact form and we will help.